Monitoring contracts and performance | Workforce information
Monitoring contracts and performance
Do you have robust methods in place for monitoring contracts and performance to ensure dementia service outcomes, and standards of quality and safety are met, linked to workforce capacity and capability?
Contract Monitoring and Evaluation
When commissioning any education and training it is important to ensure the right systems and processes are in place to monitor progress. Key performance indicators (KPIs) should be agreed at the start of a contract, and these can be used to measure the providers performance. These KPIs should be based on quality of provision, value for money and level of activity.
Training and education performance
The training and education provider’s performance can be measured through key performance indicators but there are other methods that can be used to monitor the quality of the education and learning such as:
- Establishing mechanisms for monitoring quality within the workplace
- Quality assurance tools such as Dementia care mapping, SOFI
- Learner self assessment and organisational assessment of learners practice.
- Learning log diaries with evidence of improvements in practice
- Assessment of practical competencies by training organisation
- Peer review
- Feedback from people with dementia and their carers
Evaluation of learning
There are many theories around evaluation. Hamblin 13 in much quoted work identified five levels:
- Evaluating the training (as in a post-course questionnaire)
- Evaluating the learning, in terms of how the learner now behaves
- Evaluating changes in job performance
- Evaluating changes in organisational performance
- Evaluating changes in the wider contribution that the organisation now makes.
Care Quality Commission regulations
There is a new law about regulating health and adult social care in England. From 1 October 2010, every health and adult social care service in England is legally responsible for making sure it meets new essential standards of quality and safety.
The Care Quality Commission will register, and therefore license, care services if they meet essential standards and we will monitor them to make sure they continue to do so. We have a wide range of actions we can take if we find care services are not.
Outcomes include ensuring staff are properly qualified, well managed and have opportunity to develop and improve their skills
For further information
http://www.cqc.org.uk/usingcareservices/essentialstandardsofqualityandsafety.cfm
NICE Dementia quality standards
Quality Statement 1 – People with dementia receive care from staff appropriately trained in dementia care
- Service providers ensure that all health and social care workers are appropriately trained in dementia care according to their roles and responsibilities.
- Health and social care professionals who work with people with dementia ensure they receive training in dementia care consistent with their roles and responsibilities.
- Commissioners ensure service providers have arrangements for training health and social care professionals in dementia care.
- People with dementia can expect that the health and social care professionals who care for them will have dementia care training.
- http://www.nice.org.uk/aboutnice/qualitystandards/dementia/?domedia=1&mid=7EF3AFC7-19B9-E0B5-D4504471A4FD758E
- Local data collection. Contained within NICE CG42 audit support , criterion 9. Acute Trusts can collect data on dementia awareness training using the National Audit of Dementia organisational checklist, section 7.
Workforce information
Are you and the relevant workforce leads aware of useful workforce information offered by Higher Education for Dementia Network, Skills for Health, Skills for Care and support through the Regional Dementia Workforce Network?
- South West Dementia Workforce Network
A regional dementia workforce network has been established offering opportunities to share good practice and innovative ideas around dementia and workforce.
http://www.southwestdementiapartnership.org.uk/workforce-development/ - NHS SW Workforce
NHS South West currently supports NHS organisations in the delivery of effective workforce planning to support service delivery.This is achieved through understanding NHS organisations’ workforce demand and using this to inform the education commissioning process. This is underpinned by the Workforce Intelligence Unit’s analysis of the South West workforce and the development of workforce planning capacity and capability in local NHS Trusts.
http://workforce.southwest.nhs.uk/workforce_development/ - Higher Education for Dementia network (HEDN)
An open forum for those with an interest in, or are responsible for courses in dementia care, based within Universities in the UK (Higher Education Institutions). HEDN maintains a list of courses in dementia care for qualified health and social care professionals that are available at some UK universities. People involved are lecturers, senior lecturers or course leaders, staff from the statutory, independent and voluntary sectors with an interest in dementia care training at post registration level.
http://www.dementiauk.org/what-we-do/networks/hedn/ - Skills for Health
Skills for Health is the Sector Skills Council for health. They help the whole UK health sector develop a more skilled and flexible workforce.
http://www.skillsforhealth.org.uk/ - Skills for Care
Skills for Care is the employer led authority on the training standards and development needs of more than 1.6 million adult social care staff in England providing over £25 million in funding to support improved training and qualifications for managers and staff. They work with 40,600 establishments offering adult social care and training providers – both regionally and nationally – to establish standards and qualifications that will equip social care workers with the skills and knowledge needed to deliver an improved standard of care.
http://www.skillsforcare.org.uk/about_us/about_us.aspx - South West Learning Network
The South West Learning Network has a host of resources available such as the Workforce analysis and strategic planning tool (WASP).
http://www.healthcareworkforce.nhs.uk/southwest/ - The Centre for Workforce Intelligence (CfWI)
The Centre for Workforce Intelligence (CfWI) is the national authority on workforce planning and development providing advice and information to the NHS and social care system. They provide an easily accessible route to NHS and social care planners, clinicians and commissioners seeking workforce planning and development expertise to improve NHS and social care services.
http://www.cfwi.org.uk/about - National Institute of Adult Continuing Education
National Institute of Adult Continuing Education (NIACE) exists to encourage adults to engage in learning of all kinds. NIACE works to support an increase in the total numbers of adults participating in formal and informal learning. For further information: www.niace.org.uk - NHS Information Centre
The NHS Information Centre is England’s central, authoritative source of health and social care information for frontline decision makers. They can help you find the management information you need to get to grips with the Quality, Innovation, Productivity and Prevention (QIPP) challenge.
http://www.ic.nhs.uk/about-us - Skills Funding Agency
This is an agency of the Department for Business, Innovation and Skills with the remit of funding and regulating adult further education and skills training in England. The agency works to an annual budget, targets and priorities set by the Department for Business, Innovation and Skills. They allocate funding to colleges and other skills and training organisations who have discretion over expenditure to meet the needs of local businesses and communities. The Skills Funding Agency also house the National Apprenticeship Service, with a field force located across the country, working to develop the relationship with business to drive forward the government’s ambition for increasing apprenticeships.
For further information: http://skillsfundingagency.bis.gov.uk/